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Hannaford Associates

Federal Credit Union

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A New Choice

Hannaford Associates Federal Credit Union has joined with other credit unions to bring you a new choice in financial convenience, the shared branching network.

You can now perform many of your financial transactions and obtain services at branches of other credit unions and self-service locations belonging to the network.

By using the shared branching network, your membership and accounts remain at HAFCU, but you can access your HAFCU accounts and conduct business through any of the convenient CU Services Centers ® locations.

Find a location near you - CLICK HERE

How do I access my account?

Requirements for account access

You need three things when you visit a CU Service Centers ® Location:
  • The name of your Credit Union

  • Your Account Number at HAFCU

  • A current, unexpired, VALID Government issued picture identification with signature
    • State issued driver's license or identification card (temporary extensions are not accepted)

      U.S. Passport

    • City, State, County or Federal ID card or badge (may require additional form of identification)

    • U.S. Armed Forces Identification Card or the new Smart Identification card without signature

    • Resident Alien Card issued by the INS

Have these items ready to present to the teller. This will save you time and will help us with serving you. All transactions require identification. We ask, because the CU Service Centers ® Network cares about protecting your identity and account information.If you have questions regarding your account or transactions that were performed through the CU Service Centers® Network, please contact your credit union directly.*Some foreign identifications may be accepted based on CU Service Centers® policies.

Are there any limits on cash withdrawals?

Cash Withdrawal Limits

CU Service Centers ® may limit cash withdrawals to $500 per day, regardless of your own credit union's policy.

How are holds and deposited funds handled?

Holds and Deposited Funds

The funds you deposit at the CU Service Centers® locations may not be available for immediate withdrawal from your credit union account.

Holds may be placed by your credit union on items you deposit through the CU Service Centers ® locations based on your credit union's hold policies. THE CU SERVICE CENTER DOES NOT PLACE THE HOLDS ON YOUR ACCOUNT, YOUR CREDIT UNION PLACES THE HOLDS.

The CU Service Centers ® Location CANNOT remove a hold placed on your account. You must contact your own credit union to discuss the removal of the hold.

Please refer to your credit union's Funds Availability Policy or contact your credit union for further information.

Can I place stop payments?

Stop Payments

The CU Service Centers® Location CANNOT accept a stop payment request on your checking account. YOU MUST CONTACT YOUR OWN CREDIT UNION.

If you need to place a stop payment on a check you obtained from the CU Service Centers ® Location, such as a cashier's check, money order or official check, you must contact the CU Service Centers ® Location where you obtained the check. There will be a waiting period not to exceed 90 days before funds can be released. You may be required to complete an indemnity agreement.

What services are available?

Deposits and Withdrawals

Deposits can be made to your accounts that your credit union has made available to you through the CU Service Centers® Network.Rolled coins may not be accepted at all locations. Some locations may have automated coin machines available.

Check Deposits

  • Payroll Check - If you deposit a payroll check, make sure you have your payroll check stub with you to verify your deposit.
  • All checks must be U.S. dollars and payable through the U.S. Federal Reserve Bank
  • You must properly endorse all checks presented for deposit

The CU Service Centers® Location reserves the right to refuse acceptance of any item presented for deposit or payment.

Tax Refund Checks:
For jointly filed income tax refund checks made payable to two parties and only one party is the the owner of the account, both must be present, both must endorse the check and both must have proper, valid identification.

Withdrawals

  • Cash withdrawals may be limited to $500 per day regardless of your own credit union's policy.
  • Check withdrawals are limited to your total amount of available funds authorized by your own credit union.

Loan Payments and Loan Advances

  • Loan Payments can be made by cash or check, however, there may be restrictions placed on your loan account by your own credit union for access through the CU Service Centers® Network.
  • Loan Advances can be made by cash or check, however, the cash limit may be set at $500.00 per day or by your Line of Credit limit set by your credit union, whichever is less.

Visa and/or MasterCard Cash Advances

You can request a cash advance on your VISA or Master Card account if the service is available. Please have your VISA or Master Card plastic card with you when you visit the CU Service Centers ® location. The card company(s) the location supports will be posted on the door.

Additional Services Available at Most Locations

Transfers Between Sub-Accounts

  • Transfers can be processed within your own credit union account.
  • Transfers into different accounts are allowed as long as you are an owner. The transfers will be handled as a deposit/payment or as a withdrawal/loan advance.

Statement Prints

Referred to as transaction history. The last ten transactions will be printed including your balance. This service may not be available at all locations.

Check Withdrawals

Check withdrawals may be limited by your credit union to a maximum amount you may withdraw from your account through a CU Service Centers® location.

Fax Services and Photocopies

These services are available at most CU Service Centers® locations.

Money Orders

This service may not be available at all CU Service Centers® locations, please call first before visiting the location.

Traveler Checks

This service may not be available at all CU Service Centers® locations, please call first before visiting the location.

Notary Services

This service may not be available at all CU Service Centers® locations, please call first before visiting the location.

Requests/Optional (May not be available at all locations or may be restricted by your credit union)

Change of Address or Phone Number

If available, you can complete a change of address and phone number request form. The CU Service Centers® Location will fax this information to your credit union to update your information. Please contact your own credit union to confirm that your information has been updated.

Loan Services

If available, you can complete a loan application at a CU Service Centers® location and it will be faxed to your credit union for review.

Your credit union will contact you directly on the status of your loan application.

All deposits are insured up to $250,000 by the N.C.U.A.
IRA investments may be insured to $250,000 by the N.C.U.A.

 

 

 

 

Hannaford Associates Federal Credit Union | P.O. Box 1440 , Portland , ME 04104
Tel:1-800-852-1012 | Fax:(207)883-8629 | E-Mail:HAFCU

The above fax number does not accept unsolicited advertisements.